Answering a call is not just “receiving a call” many people assume just by answering a call it doesn’t need any professionalism. In universities you will find courses on how to answer telephone services, which is mainly in the receptionist package. A trained receptionist will have a great sense of humor in answering the calls. Before engaging the customer a professional receptionist will introduce herself and then greet the customer. She should attend the client with respect and be able to assist them if need be. Handling the customer over the phone can be done professionally.
Not all matters is a receptionist authorized to handle and in such cases the receptionist should transfer the call to the person in charge. By hanging the phone to the customer while in the middle of the conversation is wrong and not allowed. Some clients may sound rude and arrogant but that doesn’t allow a professional receptionist to be rude as well. Hanging the ongoing call is rude and unprofessional.
Sometimes the customer may call when the receptionist is busy. This happens in answering services companies since the lines are most of the time busy. For a trained receptionist this shouldn’t be a bother and should handle all the incoming calls professionally. Telephone operation companies have different ways of handling such matters, other companies have automated the engaged calls to their voicemails. The options vary, the call may be sent as a mail directly to the customer’s phone or be called in a short while. And with such services the client will feel at ease and will be able to continue with other businesses as they expect to be called back.
Unlike when they don’t receive any affirmation the customer will instead be a nuisance and at the end feel frustrated. The companies have multiple offers apart from answering the incoming calls. The companies also give offers to customers every now and then. This is to motivate and maintain their clients. Clients will always get moved by small favors like reducing of prices in a company. Good companies are considerate in serving their clients that’s how they are able to move forward and make more profit.
A customer may lose her line, the company should replace the line without any problem. since it is a call company, new lines should be offered and available in the market. A company that is ready for growth will make sure their customers feel treasured and valued, without them the business would fall apart. Customer care is very essential it helps in maintaining your customers and solve their issues. A receptionist should be patient and willing to help.